* Professor of the Othorhinolaryngology Discipline at Faculdade de Medicina da Universidade de São Paulo. Chairman of the Associação Brasileira de Otorrinolaringologia e Cirurgia Cérvico Facial. Head of Ophthalmology and Otorhinolaryngology Department of the Hospital das Clínicas da Faculdade de Medicina da Universidade de São Paulo. ** Otorhinolaryngology Physician specialized in Otology, Neur...

In service sector, there are challenges in keeping an optimum balance between customers' demand and availability of resources. This problem is going to be more intense in the health sector due to the fact that both arrival and service times are random. Therefore, designing the service environment by keeping the optimum balance between customers’ demand and available resources is becoming a seri...

the doctor-patient relationship (dpr) is a complex concept in the medical sociology in which patients voluntarily approach a doctor and thus become a part of a contract in which they tends to abide with the doctor’s guidance. globally, the dpr has changed drastically over the years owing to the commercialization and privatization of the health sector. furthermore, the dynamics of the dpr has sh...

1Ophthalmologist, Medical Doctor specializing in ocular oncology, Ophtalmology Department at Hospital A.C.Camargo, São Paulo, SP, Brazil 2Medical Doctor specialized in Pediatrics, Pediatrics Department, Hospital A.C.Camargo, São Paulo, SP, Brazil 3Ophthalmologist, Ophtalmology Department at Hospital A.C.Camargo, São Paulo, SP, Brazil 4Ophthalmologist, Head of the Ophtalmology Department at Hosp...

The issue of controversial assessment the use medical terminology in professional communication is considered. It noted that terms between a doctor and an adult patient can trigger emotional tension mistrust doctor’s recommendations. At same time, it was established patients who are familiar with consider by doctors to be significant factor indicating quality services provided. question arises ...

Introduction Kolding Hospital was one of the first hospitals in Denmark to set up an Acute Admission Department (called AMA) receiving acute patients for all specialities. Traditionally the junior doctors have their internship in one specialized department and they are only seeing patients referred to that speciality. Often one doctor can be very busy and the patients waiting, while other docto...

Clinical lecture is intended for general practitioners – family doctors who provide medical assistance to women with menopausal disorders and are based on the Unified clinical protocol of primary, secondary (specialized), tertiary (highly specialized) heath care “Menopausal other in perimenopause” approved by order Ministry Health Ukraine dated June 17, 2022 No. 1039.Clinical provides methods a...